Welcome to Melt Chocolates Ltd. These Terms of Service govern your access to and use of our website, retail stores, online shop, chocolate experiences, workshops, classes, and related services.
By accessing our website, purchasing our products, booking an experience, or using our services, you agree to these Terms. If you do not agree, please do not use our services.
1. About Melt Chocolates Ltd.
Melt Chocolates Ltd. is a premium chocolatier offering handcrafted chocolates, gifts, confectionery, chocolate-making experiences, workshops, classes, and related products through our retail stores and online shop. We sell to customers in the United Kingdom and internationally where shipping is available.
2. Eligibility
You must be at least 18 years old or have permission from a parent or legal guardian to make purchases or bookings.
3. Orders
All orders are subject to acceptance and availability.
We reserve the right to:
- refuse or cancel any order;
- limit quantities purchased;
- correct pricing or product description errors; and
- discontinue products without notice.
An order confirmation does not constitute acceptance of your order. A contract is formed only when your order has been dispatched or your booking has been confirmed.
4. Pricing and Payment
All prices are shown in the applicable currency and may include or exclude taxes depending on your location.
Payment must be received before products are shipped or experiences are confirmed.
We reserve the right to change prices at any time.
5. Shipping and Delivery
We ship to selected countries worldwide.
Delivery times are estimates only and are not guaranteed.
Melt Chocolates Ltd. is not responsible for delays caused by customs, weather, courier services, or circumstances beyond our reasonable control.
Customers are responsible for ensuring that shipping addresses are accurate.
6. Chocolate Products
Chocolate is a perishable product.
Due to weather conditions and the nature of chocolate, products may be affected during transit despite our packaging precautions.
Product appearance may vary slightly because our chocolates are handcrafted.
7. Allergens
Our products may contain or come into contact with:
- milk
- nuts
- peanuts
- soy
- wheat
- gluten
- eggs
- sesame
- other allergens
Customers are responsible for reviewing ingredient and allergen information before purchasing or consuming our products.
8. Chocolate Experiences and Classes
Bookings for experiences, workshops, and classes are subject to availability.
Participants must arrive on time.
Late arrivals may not be admitted or may miss part of the experience.
Cancellation and rescheduling policies are provided at the time of booking.
Melt Chocolates Ltd. reserves the right to cancel or reschedule events due to unforeseen circumstances.
9. Gift Cards and Vouchers
Gift cards and vouchers are subject to their stated terms, expiry dates where applicable, and cannot be redeemed for cash unless required by law.
10. Returns and Refunds
Because many of our products are perishable, food items generally cannot be returned unless they are defective, damaged, or incorrect.
If you receive a damaged or incorrect order, please contact us promptly with photographs where possible.
Refund eligibility for experiences and classes is governed by the cancellation policy presented during booking.
Nothing in these Terms limits your statutory consumer rights.
11. Intellectual Property
All website content, including text, photographs, logos, product designs, graphics, recipes, videos, trademarks, and branding, belongs to Melt Chocolates Ltd. or its licensors.
You may not copy, reproduce, distribute, or commercially exploit any content without prior written permission.
12. Acceptable Use
You agree not to:
- use the website for unlawful purposes;
- interfere with website security;
- attempt unauthorised access to our systems;
- submit false or misleading information; or
- misuse our services.
13. Marketing Communications and Messaging
If you choose to opt in, you may receive communications from Melt Chocolates Ltd., including promotional offers, product updates, event invitations, order notifications, delivery updates, customer service messages, and other information relating to your relationship with us.
By providing your mobile number and opting in, you consent to receive SMS and/or Rich Communication Services (RCS) messages from Melt Chocolates Ltd.
Message frequency varies depending on your interactions with us.
Message and data rates may apply according to your mobile carrier and service plan.
Consent to receive marketing messages is not a condition of making a purchase.
You may opt out of marketing messages at any time by following the unsubscribe instructions provided in the message, including replying STOP where applicable.
For assistance, reply HELP where available or contact our customer support through the contact information provided on our website.
We may send transactional or service-related messages necessary to complete your purchases or provide requested services even if you opt out of promotional communications where permitted by applicable law.
14. Privacy
Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
15. Limitation of Liability
To the fullest extent permitted by law, Melt Chocolates Ltd. shall not be liable for indirect, incidental, special, or consequential damages arising from your use of our products or services.
Our total liability shall not exceed the amount paid for the relevant order or booking giving rise to the claim.
Nothing in these Terms excludes liability that cannot legally be excluded.
16. Force Majeure
We are not responsible for delays or failure to perform due to events beyond our reasonable control, including natural disasters, strikes, pandemics, transportation disruptions, supply shortages, government actions, or internet outages.
17. Governing Law
These Terms are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales unless applicable consumer protection laws provide otherwise.
18. Changes to These Terms
We may update these Terms from time to time.
The latest version will always be posted on our website with the updated effective date.
Continued use of our services after changes become effective constitutes acceptance of the revised Terms.
19. Contact Us
If you have questions regarding these Terms, please contact:
Melt Chocolates Ltd.
Website: www.meltchocolates.com
Email: lovemelt@meltchocolates.com
Telephone: 0208 354 4504
