Melt Chocolates Ltd. respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, shop in our retail stores, purchase our products, book chocolate experiences or classes, or otherwise interact with us.

By using our website or services, you acknowledge that you have read this Privacy Policy.

1. Who We Are

Melt Chocolates Ltd. is a premium chocolatier offering handcrafted chocolates, gifts, confectionery, chocolate-making experiences, workshops, and related services through our retail stores and online shop.

If you have any questions about this Privacy Policy, please contact us using the details at the end of this document.

2. Information We Collect

Depending on how you interact with us, we may collect:

Personal Information

• Name
• Email address
• Telephone number
• Mobile phone number
• Billing address
• Shipping address
• Payment information (processed securely through third-party payment providers)
• Account login information (if applicable)

Order Information

• Products purchased
• Gift messages
• Delivery preferences
• Purchase history
• Returns and refunds

Experience and Class Bookings

• Booking details
• Participant names
• Dietary or allergy information you voluntarily provide
• Special requests

Website Usage Information

We automatically collect certain information, including:

• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Referral sources
• Cookies and similar technologies

3. How We Use Your Information

We use your personal information to:

• Process and deliver orders
• Manage bookings and experiences
• Provide customer support
• Process payments
• Communicate regarding your purchases
• Improve our products and services
• Personalise your shopping experience
• Detect fraud and maintain website security
• Comply with legal obligations
• Send marketing communications where you have provided consent or where otherwise permitted by law

4. Marketing Communications

If you choose to receive marketing communications, we may contact you by:

• Email
• SMS
• Rich Communication Services (RCS)
• Telephone (where permitted)

Marketing messages may include:

• Product launches
• Promotions
• Seasonal offers
• Event invitations
• Chocolate classes and experiences
• Company news

You may unsubscribe from marketing communications at any time using the unsubscribe link in our emails, replying STOP to SMS or RCS messages where applicable, or contacting us directly.

5. Mobile Messaging Privacy

If you provide your mobile number and opt in to receive SMS and/or RCS communications from Melt Chocolates Ltd., we use your mobile number solely to provide the messaging services you have requested.

Your mobile phone number, messaging consent, and opt-in data will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.

We may share your information with trusted service providers that help us deliver messaging services, process communications, provide customer support, or operate our business. These providers are contractually required to safeguard your information and may only use it to perform services on our behalf.

Message frequency varies depending on your interactions with us.

Message and data rates may apply according to your mobile carrier.

You may withdraw your consent at any time by replying STOP where applicable or by contacting us.

6. Cookies

Our website uses cookies and similar technologies to:

• Remember your preferences
• Improve website performance
• Analyse visitor activity
• Measure marketing effectiveness
• Enhance your shopping experience

You can manage cookies through your browser settings.

8. International Transfers

As we sell products worldwide, your information may be transferred to and processed in countries outside the United Kingdom.

Where required, we take appropriate safeguards to protect personal information transferred internationally.

9. Data Security

We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction.

While we strive to protect your information, no internet transmission or electronic storage method is completely secure.

10. Data Retention

We retain personal information only for as long as necessary to:

• Fulfil our contractual obligations
• Comply with legal requirements
• Resolve disputes
• Enforce our agreements
• Maintain business records

When information is no longer required, it is securely deleted or anonymised where appropriate.

11. Your Rights

Depending on your location, you may have rights to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Restrict certain processing
• Object to processing
• Withdraw consent where processing is based on consent
• Request a copy of your personal information in a portable format
• Lodge a complaint with the relevant data protection authority

We will respond to applicable requests in accordance with the law.

12. Children’s Privacy

Our products and services are not directed to children under the age of 13.

We do not knowingly collect personal information from children without appropriate parental consent where required by law.

13. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated Effective Date.

15. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact:

Melt Chocolates Ltd.

Website: www.meltchocolates.com

Email: lovemelt@meltchocolates.com

Telephone: 0208 354 4504

Postal Address: 6 Clarendon Road, W11 3AA, London, Uk.